By submitting your order to Coral Eyewear ltd you are confirming that:
1) You are aged 16 or over
2) You are not registered blind or partially sighted
3) You are in possession of an in-date written prescription for your spectacles that has been given to you and signed by a suitably qualified Optician.
It is your responsibility to supply accurate details of your current prescription (including any notes on the prescription and pupil distance).
You will be responsible for inputting this data and if you are in any doubt please send a copy of your prescription to email@example.com. If considered necessary or appropriate before an order is accepted by Coral Eyewear ltd and its staff, we may contact you to confirm your prescription and check its validity.
We may also request that you contact the optician who provided your prescription to verify your prescription. We may also request that you obtain your pupillary distance measurement or that you obtain a new prescription before we complete your order.
In the unlikely event that you are unhappy with your new spectacles received from Coral Eyewear ltd, we will exchange them for a more suitable pair, or refund your payment in full.
Refunds exclude bespoke products such as lenses and custom manufacturing if applied.
Please contact us in the first instance via email firstname.lastname@example.org as we may be able to resolve your problem. Most issues are easily resolved with some very easy minor adjustments.
When an order has been made between yourself and Coral Eyewear ltd you will have a fourteen-day period from the date when you placed the order to cancel.
You may not be able to claim a full refund if you cancel or change an order after we have started to customise any materials including manufacturing any goods such as prescription lenses in accordance with your requirements or prescription.
Please let us know as soon as possible if you wish to cancel the order for any reason to avoid a charge.
You will have complete ownership of your product as soon as the order is paid for and has started being processed.
Coral Eyewear ltd will be responsible for loss or any damage of goods until the product is delivered to you. It is recommended that you test your glasses and let us know if the product does not suit your requirements as soon as possible. Coral Eyewear ltd will not be liable for product damaged by your negligence or mishandling.
You may have other rights granted by law, including your statutory rights as a consumer and these terms do not affect those rights.
In line with the Consumer Rights Act 2015, goods ordered on a wholesale account remain the property of Coral Eyewear Ltd until paid for in full (Retention of title).
Our credit terms are strictly 30 days from receipt of invoice unless agreed otherwise.
We reserve the right to charge interest of 8% on any late payment outside of these dates.
Up to 14 days after receiving the goods, you can change your mind and get a full refund.
After 30 days, if there is an issue with the product and it can't be repaired or replaced, you will be entitled to a full refund in most cases.
Please return any sanctioned returns complete with case and cloth.
Value added tax:
The price of goods includes any value added tax (VAT) payable.
Shipping charges may vary depending on the destination of delivery and type of delivery specified or chosen.
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A cookie will typically contain the name of the domain from which the cookie has come, the "lifetime" of the cookie, and a value, usually a randomly generated unique number.
When you visit our website, we send you a cookie. Cookies may be used in the following ways: To help us recognise you as a unique visitor when you return to our website and to allow us to tailor content or advertisements to match your preferred interests or to avoid showing you the same adverts repeatedly.
To compile anonymous, aggregated statistics that allow us to understand how users use our site and to help us improve the structure of our website. We cannot identify you personally in this way. Two types of cookie may be used on this website: session cookies, which are temporary cookies that remain in the cookie file of your browser until you leave the site.
We may also use persistent cookies, which remain in the cookie file of your browser for much longer. All of the cookies we use on our website are made to make your shopping experience better for you.
In order to be able to offer you Klarna’s payment options, we will pass to Klarna certain aspects of your personal information, such as contact and order details, in order for Klarna to assess whether you qualify for their payment options and to tailor the payment options for you.
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This may not be reproduced for any commercial or public purpose without the expressed consent of Coral Eyewear ltd.
The Coral Eyewear ltd logo or any other registered or unregistered trademarks displayed on the Site may not be used without the prior consent of Coral Eyewear Ltd.
Coral Eyewear LTD
Registered offices : Coral Eyewear Ltd, Park Barn Farm, Ashford, Kent, TN25 4EW
Reg company no : 12033074 Vat no : 333009049
Coral Eyewear ltd, The Oast, Park Barn Farm, Ashford, Kent, TN25 4EW
Tel: 020 3105 6627
Reg company no : 12033074
Vat no : 333009049